FAQ

Bitcoins Canada Frequently Asked Questions

How do I buy bitcoins from Bitcoins Canada?

Please refer to our Quick Reference Buying Guide

How long does it take to buy bitcoins from Bitcoins Canada?

Buying bitcoins from Bitcoins Canada through a bank deposit usually takes about three hours, from the time you make the bank deposit until your bitcoins arrive.

Can I send money through an Interac e-Transfer (email transfer) or as an online payee?

No. Because of previous fraudulent chargebacks, all bank deposits must be made in person, in branch. Any form of online payment or transfer will be rejected and returned.

How do I sell bitcoins to Bitcoins Canada?

Please refer to our Quick Reference Selling Guide

How long does it take to sell bitcoins to Bitcoins Canada?

Selling bitcoins to Bitcoins Canada usually takes about three hours, from the time you place your sell order until a bank deposit is made into your account. Bank deposits are made the following morning for sell orders that are placed in the evening.

What are your hours of operation?

We open daily at 8:00am Atlantic (3:00am Pacific)

We close daily at 8:00 pm Pacific (12:00am Atlantic)

Buy and sell orders can be placed within your local banking hours. Some banks are now open evenings and/or weekends. Sell orders can also be placed in the evenings, but bank deposits are made the following morning, unless closed on a weekend.

A bank deposit must be made to Bitcoins Canada within three hours of placing a buy order. If the deposit is made later than three hours we will adjust the number of bitcoins sold, to reflect current prices.

How do you establish your buy and sell prices?

Bitcoins Canada's buy and sell prices are based on virtexCAD.

Our markups and spread between buy and sell prices are determined algorithmically, based on market volatility.